About Us
Complaints, taken seriously.
Get Your Complaint Heard was founded on a simple frustration: companies regularly ignore customers who are clearly in the right. A well-written letter that cites the correct consumer protections changes that overnight.
What we do
We draft personalised complaint letters for consumers across the UK. Every letter is written by a human, tailored to your situation, and references the specific rights and regulations that apply to your case.
Who we are
We are a small team with backgrounds in consumer advocacy, customer service escalations and dispute resolution. We are not a law firm and we do not provide legal advice — what we offer is clear, firm, well-evidenced writing that companies cannot brush aside.
How we work
You tell us what happened. We review your case and send a fixed quote within a few hours. You only pay once you are happy with the price, and your finished letter lands in your inbox within 24 hours.