Question 1

How does the free quote work?

Accepted Answer

Tell us about your situation using the form on our home page. Within a few hours we'll review the details and email you a fixed price for drafting your letter. There's no obligation and no payment is taken until you agree to proceed.

Question 2

What does the quote depend on?

Accepted Answer

Mostly the complexity of your case, the amount of evidence to read through, and the type of outcome you're seeking. Most consumer complaints fall within a small, predictable price range.

Question 3

What kind of evidence can I upload?

Accepted Answer

Photos, screenshots, PDFs, emails, contracts, receipts, tenancy agreements, repair quotes, chat transcripts — anything that helps us understand what happened. You can attach multiple files when you submit the form.

Question 4

Is there a file size or format limit?

Accepted Answer

Common formats (JPG, PNG, PDF, DOCX) up to around 25MB in total work best. If you have larger files or lots of evidence, mention it in your message and we'll arrange a secure upload link.

Question 5

How is my evidence stored?

Accepted Answer

Files are used only to draft your letter and are stored securely. See our Privacy page for full detail on how your information is handled.

Question 6

How long does delivery take?

Accepted Answer

Once you've approved the quote and paid, your finished letter is delivered within 24 hours. Most are sent the same working day.

Question 7

What format will I receive my letter in?

Accepted Answer

You'll get an editable Word document and a print-ready PDF, both branded with your details and ready to send by post or email.

Question 8

What if I need changes after delivery?

Accepted Answer

Every letter includes one round of revisions at no extra cost. Just reply to the delivery email with what you'd like adjusted.

Question 9

Is this legal advice?

Accepted Answer

No. We're a professional drafting service that helps you put your complaint clearly and persuasively in writing. For formal legal advice you should speak to a qualified solicitor.

Frequently asked questions